Strata management is high-volume, low-margin, and drowning in owner enquiries. One strata manager handling 800 lots can expect 60–80 emails and 20 calls per day — most of which are the same 10 questions asked by different people. Here's how companies are automating the repetitive without losing the personal.
8 strata managers, 1,400 lots, 90–120 owner enquiries per day. Average resolution time: 3.2 days. Owner NPS: -12. Managers working weekends and churning at a high rate.
AI receptionist handles inbound calls and email triage. Answers levy balance queries, sends meeting minutes, provides maintenance status updates. Escalates genuine issues to the responsible manager. 73% of enquiries resolved without manager involvement.
"My managers were burning out and owners were furious. The AI handles the routine and my team handles the real issues. NPS went from -12 to +24 in 4 months."— Anthony Borg, Director
Levy arrears at 14% of total portfolio — $340,000 outstanding. Manual arrears chasing: 2 managers spending 6 hours per week. Inconsistent follow-up meant some owners went months without contact.
Automated arrears workflow: day 7 overdue — SMS reminder. Day 14 — formal email with payment link. Day 21 — phone call from AI. Day 30 — letter generated and escalated to principal. Payment link tracks click-through and updates arrears status.
"We had $340k sitting in arrears and two people whose entire week revolved around chasing it. The automation collects more and takes 30 minutes a week instead of 6 hours."— Sandra Loh, Finance Manager
If 73% of your owner enquiries disappeared, what would your managers do with that time? Let's map it out.
Book a Free Call →Growing the portfolio required winning new building committees — but the business development process was entirely relationship-dependent. 800 monthly website visitors, 2 enquiries. Premium buildings choosing big brands by default.
AI-powered committee self-assessment tool: "How well is your strata managed?" Owners answer 8 questions about their current manager. The bot generates a personalised gap analysis. High-friction buildings are prioritised for follow-up.
"Owners change strata managers for three reasons: poor communication, slow maintenance, and lost money. Our quiz diagnoses all three and positions us as the solution."— Luke Carrington, Principal
Let's build you an AI system that handles the routine so your team can focus on the work that actually needs them. Most strata businesses are live in under two weeks.