- You lose enquiries every weekend because you're at events and can't respond for 24–48 hours
- Quoting is slow because you have to manually gather requirements before you can price anything
- You follow up with enquiries once — maybe twice — then give up even though most need 5+ touchpoints
- Off-peak periods are lean because you're not systematically marketing to your existing client base
60% of enquiries came in on weekends and evenings — exactly when the owner was at events. Average response time was 14 hours. Lost at least 8 bookings per month to faster competitors, estimated at $64,000 in lost annual revenue.
AI receptionist on website and Instagram DM responds within 90 seconds, captures couple's date, budget range, guest count, and vision, then books a discovery call directly into the owner's calendar. Weekend enquiries now have a personalised response before the owner even gets off the venue.
"I was at a wedding every Saturday and Monday morning I'd have 6 unanswered enquiries who'd already booked elsewhere. That doesn't happen anymore."— Camille Thornton, Founder
Quoting process took 3–5 days. Client fills form → sales follows up → gathers requirements → sends quote. By then, competitive quotes had already landed. Also no system to re-engage past clients for repeat events.
Automated intake form that qualifies event type, size, catering, AV needs, and budget. AI generates a preliminary quote range within minutes. Sales only steps in to finalise. Separate re-engagement sequence sends to past clients 90 days before their annual event dates.
"Corporate clients need speed. We were losing to venues that had 2-hour turnaround on quotes. Now we lead the race."— David Lim, CEO
Serving price-sensitive couples who shop around extensively. Website getting 1,200 monthly visits but only 6–8 enquiries. Needed a way to capture indecisive shoppers before they clicked away.
AI chatbot offers immediate budget calculator and package comparison. Captures name, date, and email in exchange for a personalised "What your wedding could look like at your budget" PDF sent automatically. Built a warm lead list of 340 couples in the first 3 months.
"Couples were visiting and leaving without saying a word. Now they tell me what they want and budget before I've even spoken to them. My closing rate doubled."— Emma Parrish, Celebrant & Planner